Shipping & Returns

Delivery

 

 

Free standard delivery for orders under £20.00

Free next day delivery for orders over £20.00. This covers most of mainland UK but there are some postcodes that we cannot cover with this service such as northern Scotland and all isles. Once you input your postcode in to the checkout our system will confirm what is available for you.

All orders placed before 2.30pm on a weekday (excluding bank holidays) will be dispatched the same day on the selected service. Any orders placed after this time will be dispatched the following working day.

Obviously, we don't control the courier company or the individual drivers so we cannot be 100% sure that your goods (even though they are dispatched on a next working day basis) will be delivered the next working day, but our courier is currently running at 98% on time delivery. Should your delivery not arrive as expected please get in touch and we will chase them to try and find out what the issue is.

Please be aware, due to Paypal restrictions we can only dispatch goods to the address that is confirmed through the payment system.

Orders to mainland UK extremities and isles will incur a £6.99 surcharge to cover the extra delivery costs.

 

Returns

If you wish to return for any reason at all, please contact us via email within 30 calendar days of delivery customer.support@dihl.co.uk

Once the return request is acknowledged, you have a further 7 calendar days to physically get the goods back to us. You will obtain a full refund within 14 days of our receipt including outbound postage (minus possible service upgrades such as expedited delivery) unless you are returning a partial order. This is subject to the goods not being fitted or damaged, and that they are complete with all original packaging and manuals. Return costs must be covered by yourself and you are liable for any damage that may be caused by your appointed courier, so please take out adequate insurance to cover all eventualities. We may charge for any missing parts, and we reserve the right to reject a return if it arrives damaged (in which case you must arrange collection of the goods).

If your goods are delivered on a pallet, please keep hold of the pallet in case you need to return them; it is prohibitively expensive for us to deliver a replacement pallet to you.

Damages

If your goods arrive damaged, do not worry. Simply write "damaged" along with your signature when signing for the delivery and contact us via the email address above for a replacement. If you were unable to check your goods at the point of delivery, it is very important to check them shortly afterwards. Any damages not signed for as such must be reported to us via email within 24 hours of delivery. Damages reported outside of this time period could be reasonably considered to have happened after delivery, and charges may be incurred.

Faults

If an item is believed to be faulty, please email our technical support team at technical.support@dihl.co.uk who will be happy to help resolve the situation. In many cases, it may be possible to save time on the returns procedure by emailing pictures or videos to illustrate the problem so that we can simply send replacement parts out to you.

All our products include a minimum 12-month warranty from the initial point of delivery unless otherwise stated.

Returns Address

Once you confirm the return with us we will let you know the address where the goods need to be sent. For ease of reference, you can also find this below:

Dihl (To Your Home)

Century Works

Manchester Road

Millhouse Green

S36 9LQ

The email address for returns-related enquiries is customer.support@dihl.co.uk