We use different couriers for different sizes of products. The majority of our items are small enough to be delivered by parcel couriers, and most areas will have the option of upgrading to a next day delivery service. Some items require a special courier in the form of a pallet delivery company; in this case, we will contact you to make the necessary arrangements so please ensure your contact details are up-to-date.
Standard Delivery Service
If you place your order before 1 pm on a normal weekday we will usually dispatch your goods on the same working day. A specific day or time cannot be guaranteed with this service, and average transit times will be noted in the delivery section of the checkout process before paying for your goods. This is generally 3 to 5 days but may vary in peak periods or under special circumstances.
Please be sure to inspect your delivery before signing for the goods. By signing for the goods you are accepting them and confirming that they have suffered no damage prior to receipt. On the rare occasion that you receive a damaged item, please ensure you sign for the goods as "damaged" then contact us by email within 24 hours and we will get this sorted for you as quickly as possible.
Products Requiring Installation
If you buy a product that requires installation such as a thermostatic shower, please do not book any tradesmen until you have received the goods and are happy with them. Although statistically, it is rare to experience problems, we cannot be held liable for any tradesmen fees should a product not arrive on time, for example.